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   Order Support

Guide to using Bio Basic’s Online Store

  1. To place an online order with Bio Basic you must first create an online account. To do this, visit our store at http://www.biobasic.com/ and click “Sign In or Register” on the top left side of the page. For some customer(s), if you are unable to find “Sign In or Register”, please browse ANY product(s) under PRODUCTS/biochemicals, and then click “Sign In or Register” on the top left side of the page.
  2. Under the “Register” column fill out your first/last name and e-mail address. Upon clicking submit Bio Basic will e-mail you your login information and password.
  3. Once you have an account you can sign in by visiting the login page directly at http://store.biobasic.com/login or by visiting our homepage and clicking “Sign In or Register” again. You can change your password at any time by clicking the “My Profile” link on the top left side of the page.
  4. You can browse our products via one of two ways:
    a. You can search for products directly by name, catalogue/CAS number, or category using the Search box on the left side of the page.
    b. Alternatively you can browse products by category via the “PRODUCTS” drop down menu on the top of the page.
  5. Once you’ve found the product you’re looking for enter the desired quantity and click the blue “Add to Cart” button. If this is a product you plan on re-ordering, you can also click the “Add to Favorites” button (this will save it to your “My Favorites” profile for easy re-ordering when you return to our site).
  6. You can review your cart at any time by clicking the “Cart” button on the top left of the page. This will list the products currently in your cart and allow you to get a shipping estimate. When you are satisfied with your order, click the blue “Check Out” button on the bottom left site of this page.
  7. You will be prompted to enter your Billing and Shipping Information. If you are a returning customer, your previously supplied Shipping and Billing address will be used. Please ensure that all the information entered is correct and click “Next”
  8. After you enter your shipping information you will be prompted to review your shipping method (E.g. Standard shipping, Shipping on Ice, etc.). This may vary depending on the products ordered. Click “Next” to confirm your shipping method.
  9. Finally you will be prompted to select your payment method. We accept online payments via Purchase Order (PO) or Credit Card.
    a. If you are paying by Credit Card you will be prompted to input the cardholder’s name, credit card number, expiry date, and security code. Please ensure the information is correct before you click “Submit”. Upon clicking “Submit” your credit card will be charged and we will process the order.
    b. If you are paying by PO you will be required to enter the PO number directly. Note that we also require a copy of the PO to be mailed, faxed, or e-mailed to us. Upon clicking “Next” your order will be submitted for processing. We will notify you once the PO has been received and processed.
  10. You can review your orders at any time by clicking the “My Orders” button on the top left. If you have any questions regarding your order feel free to e-mail us at order@biobasic.com.
  11. For services related orders, please download order forms and submit to corresponding department.  Services related orders will need to be reviewed and will not be processed with credit card online.

Quick THREE-STEP Order

STEP ONE: Login using a valid email address.
STEP TWO: Go to “Products” and select desired products in your shopping "cart”.
STEP THREE: Go to “My Cart”, confirm items and prices. Select “Proceed Order”

You may go to “Order Summary” to view your order. For both products and service orders, our customer service representative will send you an e-mail order confirmation.

Please have the following information ready before you place online order(s)

  •  Your name, telephone and fax number
  •  Billing address and shipping address
  •  Purchase order number
  •  Product name, Product number, quantity and price

You can place orders in different ways, choose the most convenient one:

  • By phone:   (800) 313 7224  (800) 313 7224 or  (905) 474 4493  (905) 474 4493
  • By fax: (905) 474 5794
  • By email: order@biobasic.com
  • By mail: 20 Konrad Cresent, Markham Ontario L3R 8T4 Canada
  • By web: Customers may use the website to place their orders; we provide an online shopping cart ordering program.  

Credit Card Purchase

BBI accepts Visa and Mastercard for product orders.

Shipping

Bio Basic Inc. standard shipping choices are FedEx, Dicom, DHL Express, and TNT. We usually use international priority overnight for our orders to assure that they get to you relatively quickly. We make the extra effort to ensure you are paying for the best price for shipping.

Products that are shipped are picked up at our manufacturing and shipping centre here in Markham Ontario. If you want to also observe your shipments progress, we gladly will assists you in providing you a tracking number for you to utilize and watch your shipments progress to you.

If you have your own account number with one of our shipping choices, we can use your account number and have the shipping billed directly to you in that way as well.

Order Confirmations

After ordering at Bio Basic Inc, you will receive an order confirmation from our customer service department by email to verify the information and products you wanted are correct and to provide you with a feeling of safety. We usually provide confirmation emails in 24 hours. Also to note, orders placed on weekends or holidays might take longer to confirm. Bio Basic Inc strives for excellence everyday and we want to be #1 in all categories for distributing science products.

Tips for Faster Service

  • It is extremely helpful when you provide the catalog number to the customer servers. This cuts time by 2 fold as the customer servers do not have to look in the catalog database and spend time seeing which exact item you were requesting. For example, PB3460 Penicillin Potassium or PB0135 Penicillin Sodium. Sometimes confusion can arise by not enough specifics and for example, only saying you want Penicillin.
  • You may also inquire about prices and see what is available from calling in and our customer servers will check the price, inventory for you instead of you knowing exactly what you need. Have a general idea of what you need and want, to how much quantity you would require.